Privacy policy

Who we are

Khairo, this website and the live demo are run by Evolving Technologies Ltd. (Еволвинг Технолоджис ЕООД), a company registered in Bulgaria under UIC 205701587, VAT number BG205701587, with its registered office at 105 Gotse Delchev Blvd, fl. 7, apt. 21, 1404 Sofia, Bulgaria ("we", "us"). We decide how the data described here is used, so we are its controller. Questions about this policy or your data go to [contact email].

This policy covers this website. When a business uses Khairo to answer its phone, it decides what happens to its callers' data and we process that data on its behalf under our agreement with that business. Callers should check that business's own privacy notice.

What we collect

We don't ask for, and you shouldn't give, sensitive details such as health information or payment details during a demo call.

• Waitlist: your email address and the page you signed up from. That is all the form sends.
• Live demo: when you start a demo call in your browser or call the demo number, the audio of the call, a written transcript of it, and technical call details (time, length and, for phone calls, your phone number).
• Analytics: pages viewed, the site that referred you, your browser, device type and approximate country. Visitors whose time zone places them in Europe get a cookieless version that sets no cookies; everyone else gets a version that sets one first-party cookie to recognise repeat visits.
• Technical data: your IP address passes through our hosting providers with every request. We use it in memory to limit abuse of the waitlist and demo, and do not store it alongside your email.

Why we use it

We don't sell your data, and we don't use it for advertising.

• To tell you when Khairo is available and invite you to sign up (your waitlist email). Legal basis: your consent, which you give by joining.
• To run the demo call and to improve the receptionist by reviewing recordings and transcripts. Legal basis: your consent, which you give by starting the call after the notice beside the button.
• To understand which pages are useful and keep the site working and secure. Legal basis: our legitimate interest in running a reliable website, and your consent where a cookie is set.

Who processes it for us

We use these providers, each only for its part of the service:

• Vercel: hosts this website (Frankfurt region).
• Hetzner: hosts our server and the waitlist database (Helsinki, Finland).
• DataFast: website analytics.
• Telnyx: carries demo calls, in the browser and by phone.
• Deepgram: turns the demo caller's speech into text (EU servers).
• A large language model provider: works out the receptionist's replies from the transcript.
• ElevenLabs: turns the receptionist's replies into speech.

International transfers

We keep stored data in the EU. Some of the providers above are based outside the European Economic Area and may process data there while handling a request. Where they do, we rely on safeguards recognised under data protection law, such as the European Commission's Standard Contractual Clauses.

How long we keep it

• Waitlist emails: until we launch and you have had the chance to sign up, or until you ask us to remove you.
• Demo recordings and transcripts: for up to 12 months, then deleted.
• Analytics: kept in aggregate form; they don't identify you by name.

Your rights

You can ask to see the data we hold about you, correct it, delete it, restrict or object to how we use it, or receive a copy in a portable format. Where we rely on your consent, you can withdraw it at any time; this doesn't affect what we did before. Write to [contact email] and we will reply within one month.

You also have the right to complain to a data protection authority. Ours is the Bulgarian Commission for Personal Data Protection (cpdp.bg); you can also go to the authority where you live or work.

Children

This site is for businesses. It isn't directed at children, and we don't knowingly collect data from anyone under 16.

Changes to this policy

When we change how we handle data, we update this page and the date at the top. If a change matters to how we use your waitlist email, we will tell you by email first.