AI receptionist for garages
Book the job while you're under the car.
Your hands are in an engine when the phone rings. Khairo answers, quotes from your price list, takes the plate and books the bay. Then it reminds the customer the day before and brings them back for the next service.
- CallerHi, how much to change the front brake pads on a 2015 Golf?
- KhairoFront pads on a Golf are £130 with labour. I can fit you in Thursday at 9:00 or Friday at 14:00.
- CallerThursday at nine.
- KhairoWhat's the registration?
- CallerKX15 RZT.
- KhairoAlex Morgan, Thursday 22 October at 9:00, KX15 RZT. Shall I book it?
- CallerYes, please.
Booked · Thu 22 Oct, 09:00 · bay 2 · text sent
01Sound familiar?
The phone rings when your hands are full.
Under a car when it rings
Nobody puts down a wrench to pick up. A caller who hears it ring out rings the next garage on the list, and that job is gone.
- 02
No free slot, no customer
Almost a third of car owners say a lack of free service appointments could send them elsewhere. Answering every call and offering the next free time keeps them.
32%
Source: DriveSure, 1,380 US car owners, 2023
- 03
They'd like the reminder
Two in three UK car owners would sooner book with a garage that reminds them when their service or MOT is due. Nobody at a busy garage has time to send one.
68%
Source: Marketing Delivery, 1,000 UK car owners, 2025
02How it works
Live the same day, no sales call.
Khairo learns from what you already have. You stay in control of every answer and every rule.
- Step 01
Show Khairo your business
Drop in your price list or point it at your website, then add your services, how long each takes and your opening hours.
- Step 02
Read its answers
Before anything goes live, see how Khairo answers your callers' questions, and fix what isn't right in your own words.
- Step 03
Publish your booking line
Put your Khairo number on your website, Google profile and sign. From then on, every call is answered and booked.
03What Khairo does
Built for garages: bays, registrations and busy mornings.
Answers from your own price list
Prices, services, opening hours and policies come from the files or web page you give it. Khairo answers from them, and says so when the answer isn't there instead of guessing.
Takes the plate and the car
Khairo asks for the registration plate and the make and model, so you know which car is coming before it rolls in. The answers arrive with the booking.
Mechanics and bays, together
A job needs a free mechanic and a free bay. Khairo books only when both are free at that time, so no car waits for a lift.
Books only real free slots
Khairo never invents a time. It offers the slots your calendar actually has for that service, books the one the caller picks, and the booking is final.
Handles emergencies your way
You name the emergencies (“the car won't start”, “a warning light just came on”) and choose what happens for each: put the call through to you, book the earliest slot even at short notice, or take the details and alert you at once.
Brings customers back when they're due
See each customer's last visit and last recall. Send a recall now, later, or on a schedule (“12 months after a service”). Customers who reply 1 get a call and a booking, and every recall is logged with its outcome.
A reminder the day before
A short text the evening before each visit, at the time you choose, so fewer customers simply forget.
Moves and cancellations within your rules
Customers can move or cancel by phone up to the limit you set (24 hours by default), and you're told about each change. Closer to the visit, Khairo puts the call through to you.
04Sample calls
What a garage's calls sound like.
- CallerMy car won't start and I need it for work. Can someone look at it today?
- KhairoI'm sorry to hear that. I'll put you through to the workshop now, one moment.
Put through to the owner · marked as an emergency
- CallerI've got an oil change on Friday at ten. Can I move it to next week?
- KhairoOf course. Next week I have Monday at 9:00 or Tuesday at 11:30.
- CallerTuesday.
- KhairoDone: Tuesday 27 October at 11:30. I'll text you the new time.
Moved · Tue 27 Oct, 11:30 · owner notified
- KhairoHello, this is the AI receptionist at City Auto. You replied 1 to our reminder: your yearly service is due. I have Monday at 8:30 or Wednesday at 15:00.
- CallerWednesday works.
- KhairoWednesday 4 November at 15:00 for KX15 RZT. Shall I book it?
- CallerYes.
Booked from a recall · Wed 4 Nov, 15:00
- CallerThere's a knocking noise from the front. How much will that cost?
- KhairoI can't say before a mechanic has looked at it. A diagnostic check is £50, and I have Monday at 10:00. Shall I book that?
- CallerYes, go on.
Diagnosis booked · Mon 26 Oct, 10:00
05Questions
Car service & repair: what owners ask
Can Khairo give prices?
Yes, from the price list you give it. When a price depends on the car and isn't on your list, Khairo says so and offers the services you defined, such as a diagnosis, instead of guessing.
Does Khairo diagnose problems?
No. It books the services you set up and passes on what the customer said. You and your mechanics decide the work.
Can it book a bay and a mechanic together?
Yes. Set up your bays and mechanics, say what each service needs, and Khairo books only when everything is free.
What does the customer get after booking?
A text with your garage's name, the day and the time, and a reminder the day before. If they called from a landline, Khairo asks for a mobile number first.
What happens when it's urgent?
You decide per emergency type. “The car won't start” can be put straight through to you, booked into the earliest slot, or taken down with an alert to your phone.
Which calendar does it book into?
Google Calendar, which stays your record, or the calendar that comes with Khairo. Bookings you take yourself go in the same calendar, so Khairo never offers a taken slot.
Never miss a booking again.
Forward your number, and Khairo answers, books and brings customers back. Be one of the first clinics, salons and garages to go live.
Early access. No contracts. Cancel any time.