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Rescheduling and cancellations

Moves and cancellations, by your rules.

Customers call to move or cancel all the time. Khairo does it for them up to the limit you set, tells you about each change, and puts the late ones through to you.

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Moving a check-upMon · 19:05
  1. CallerMonday.
  2. KhairoDone: Monday 2 November at 9:30. I'll text you the new time.
Smile DentalCalendar
Sat 31Mon 2Tue 3
09:30 Movedowner notified

Moved · Mon 2 Nov, 09:30 · owner notified

01Sound familiar?

A change costs a slot if nobody picks up.

  1. The call to cancel goes unanswered

    Customers who can't get through don't come, and the slot sits empty when someone else could have had it.

  2. Late changes need a person

    A cancellation an hour before isn't a simple calendar edit. You want to hear about it, and maybe talk to the customer.

  3. Changes you don't hear about

    When a booking moves without you knowing, the day you planned isn't the day you get.

02How it works

Live the same day, no sales call.

Khairo learns from what you already have. You stay in control of every answer and every rule.

  1. Step 01

    Show Khairo your business

    Drop in your price list or point it at your website, then add your services, how long each takes and your opening hours.

  2. Step 02

    Read its answers

    Before anything goes live, see how Khairo answers your callers' questions, and fix what isn't right in your own words.

  3. Step 03

    Publish your booking line

    Put your Khairo number on your website, Google profile and sign. From then on, every call is answered and booked.

03What Khairo does

Rescheduling that's flexible for customers, predictable for you.

04In your calendar

Where it lands in your calendar.

One week at a dental clinic. The highlighted slots are the ones this page is about; the rest is the clinic's own week.

Smile DentalWeek of 26 OctoberSynced with Google Calendar
Mon 26Tue 27Wed 28Thu 29Fri 30
08:30 Check-upDr Patel
11:00 FillingDr Hughes
15:30 Check-upMoved here from Thu
08:30 Check-upBooked Sun, 22:10
10:00 CleaningDr Hughes
14:00 Alex MorganCheck-up
10:00 Crown fittingDr Patel
16:00 Check-upDr Hughes
10:00 Check-up→ Mon 2 Nov, 9:30
15:30 Sophie ClarkeCleaning · chair 2New
09:00 ExtractionDr Patel
11:00 Held for a caller2:41 left
14:30 Check-upDr Hughes
  • Booked by Khairo
  • Held while a caller decides
  • Moved by the customer
  • Booked by you

05Sample calls

How a change goes.

Cancelling a day aheadTue · 10:40Transcript
  1. CallerI need to cancel my car service on Thursday.
  2. KhairoYour service on Thursday 22 October at 9:00 is cancelled. Would you like a new time?
  3. CallerNot now, thanks.

Cancelled · owner notified

Too late to moveFri · 08:10Transcript
  1. CallerCan I move my 10 o'clock today to the afternoon?
  2. KhairoAs it's less than 24 hours away, I'll put you through to the workshop. One moment.

Put through to the owner · late change

06Questions

Rescheduling & cancellations: what owners ask

  • How late can customers move or cancel?

    Up to the limit you set: 24 hours before by default. You can change it, or turn moves and cancellations by phone off.

  • What happens closer to the visit?

    Khairo puts the call through to you. If you can't pick up, it takes a message and alerts you.

  • Am I told about every change?

    Yes, by default. You can switch the notification off if you'd rather just see changes in your calendar.

  • What if I need to cancel on a customer?

    Cancel it in your calendar. Khairo messages the customer and, if they reply 1, calls them to find a new time.

Never miss a booking again.

Forward your number, and Khairo answers, books and brings customers back. Be one of the first clinics, salons and garages to go live.

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Early access. No contracts. Cancel any time.