SMS appointment confirmations
Every booking, confirmed in writing.
The moment a booking is made, Khairo texts the customer your business, the day and the time. The evening before, a reminder. And if you have to cancel, a message offering a call to rebook.
Call · Fri · 11:48
Text sent · “You're booked for Friday 23 October at 10:30.”
- You're booked for Friday 23 October at 10:30.
01Sound familiar?
A booking only counts if the customer remembers it.
“What time was it again?”
A time said on the phone is easy to forget. A text is there when the customer looks for it.
Landlines can't get a text
Calls from a landline or a hidden number leave nothing to text, unless someone asks for a mobile.
Some details don't belong in a text
For a clinic, a message that names the treatment is health data on a lock screen.
02How it works
Live the same day, no sales call.
Khairo learns from what you already have. You stay in control of every answer and every rule.
- Step 01
Show Khairo your business
Drop in your price list or point it at your website, then add your services, how long each takes and your opening hours.
- Step 02
Read its answers
Before anything goes live, see how Khairo answers your callers' questions, and fix what isn't right in your own words.
- Step 03
Publish your booking line
Put your Khairo number on your website, Google profile and sign. From then on, every call is answered and booked.
03What Khairo does
SMS appointment confirmations, to the right phone.
Confirmation by text message
Every booking gets a text with the business, day and time, to the caller's mobile or to the mobile they gave when calling from a landline.
A reminder the day before
A short text the evening before each visit, at the time you choose, so fewer customers simply forget.
Gets the details right
It asks who the visit is for, confirms the mobile number for the text, and reads back the name, day, date and time. Nothing is booked until the caller says yes.
Private by default for clinics
For a dental clinic, messages name only the clinic and the time, never the treatment. Bookings store the visit type, not symptoms.
When you cancel, Khairo rebooks
Cancel a visit from your calendar and the customer gets a message: reply 1 and we'll call you for a new time. Khairo calls only those who reply and books on the call. If nobody replies, you're told.
Lawful by design
Recall messages go to customers whose numbers you collected and who were told then that they could object, with an opt-out in every message. Opt-outs go on a list Khairo never contacts again, and Khairo calls only customers who asked for a call. Calls and messages go out within your calling hours.
04After the call
What the customer gets after the call.
One customer's visit, from the confirmation to the next booking. The highlighted steps are the ones this page is about.
A minute after the call
Text message
Smile Dental: you're booked for Thursday, 29 October, 15:30.
Confirmed in writing
The customer gets your business, the day and the time by text message. Calling from a landline? Khairo asks for a mobile.
The day before
Text message
Reminder: your visit at Smile Dental is tomorrow at 15:30.
A reminder
Most people who miss a visit simply forgot. A reminder brings more of them in.
Reminders & recallIf plans change
Moved · Thursday's slot is free again
Moved, not missed
A customer who can't make it calls and moves the visit, so the slot is free for someone else instead of sitting empty.
Fewer no-showsWhen they're due again
Text message
Smile Dental: your six-month check-up is due. Reply 1 and we'll call you to book.
A recall
Customers who agreed to hear from you get a recall. Those who reply 1 get a call from Khairo and a booking.
Reminders & recall
And round again: their next call is answered, booked and reminded the same way.
Back to the call05Sample calls
How the confirmation gets there.
- KhairoYou're calling from a landline. Can you give me a mobile number for the confirmation?
- Caller07700 900765.
- Khairo0-7-7-0-0, 9-0-0, 7-6-5. Is that right?
- CallerYes.
Text sent to 07700 900765
- KhairoRoot canal check, Thursday 22 October at 8:30 with Dr Hughes. Shall I book it?
- CallerYes.
Text sent · names the clinic and the time only
06Questions
SMS confirmations: what owners ask
What does the message say?
Your business's name, the day and the time. For a dental clinic, nothing about the treatment.
What if the customer calls from a landline?
Khairo asks for a mobile number, reads it back digit by digit, and sends the confirmation there.
When does the reminder go out?
The day before the visit, at the time you choose (18:00 by default). You can switch reminders off.
Can customers reply to cancel?
Not yet. To move or cancel, they call your booking line and Khairo handles it within your rules.
Never miss a booking again.
Forward your number, and Khairo answers, books and brings customers back. Be one of the first clinics, salons and garages to go live.
Early access. No contracts. Cancel any time.